RETURN & EXCHANGE POLICY
SHIPPING POLICY
Orders are shipped within 72 hours of purchase (except on weekends and holidays). Note that we cannot be responsible for delays in shipping once picked up by the carrier. International customers are responsible for all customs/duties that may be applied to your order.
Free ground shipping in Canada on all orders over $100.
RETURN & EXCHANGE POLICY
Please send all return/exchange requests to sales@northgolfgear.com
Make sure to include return/exchange instructions and order number in your email to ensure the quickest turnaround time. You should receive a response within 24-48 hours during the week.
Return/Exchange Policy: 30 days from delivery of product
-Items must be in new condition with original tags still attached
-Washed items will not be accepted
-Must not smell of smoke, cologne or deodorant
-Customer is responsible for shipping the return/exchange item back
Once your item has been received and processed, your total amount (minus shipping costs) will be refunded back to your original payment method. This can take up to 5-7 business days to appear on your account.
Exchanges:
If you need to exchange a product, please include the desired item and/or size in your email along with your order number. If the original product is out of stock, you may choose an item of equal value that is available in our store. If there are no sizes/options for your exchange, you will be refunded back for your purchase minus shipping costs. Please note, when exchanging, the customer is responsible for the shipping both ways.